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Reckon Product Ideas
Make a difference by sharing your ideas with the Reckon product development team. Your votes will directly influence the product roadmap and help guide our products future direction.

Please note all new ideas remain hidden until reviewed by our team.


Announcement: May 2022
We are currently well underway building our next-gen user interfaces, starting with Payroll (already released) and soon, Invoices and Time. Where appropriate we'll add features from the Product Ideas Portal to both old and new interfaces, or, where new is replacing old, we'll add to the new range only. Thank you for your patience - building new interfaces and products takes a lot longer than adding a feature, however we are certain the new designs will ultimately provide a better all-round user experience for all our customers.

Regards,
The Reckon Product Team


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Reckon Customer Portal

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Update website STP help instructions

Trying to access STP At the reckon STP help site: https://help.reckon.com/article/9g4mga8s9o#step_2 the following instructions appear, which seem totally confusing and illogical to me. "Below is a step by step guide to get you ready to lodge STP r...
almost 2 years ago in Reckon Customer Portal 1 Implemented

Simple online deactivation

The entire Reckon system is online. It is plain stupid to require a phone call to deactivate a book subscription. The subscription deactivation process should also be online only.
about 3 years ago in Reckon Customer Portal 0 Implemented

Allow users to deactivate their subscription immediately from website

Forcing users to make a phone call is inconvenient and time-consuming and goes against contemporary user experience. It requires that I do so duing Reckon business hours
about 3 years ago in Reckon Customer Portal 0 Implemented

Improve sign out process to avoid confusion

When 'Return to Portal' is used, then 'Sign Out' the 'Sign In' screen is shown but the browser still has a second window open which has active files showing and which can be opened. When is the data secure if I have signed out but someone else can...
about 3 years ago in Reckon Customer Portal 2 Implemented

Link to change password from my Reckon Portal profile

At present the only place to change your password is at the login screen. As users will often go to their profile to change a password, there should be a link in this section. Forgot password at login should also include text to change a password.
about 3 years ago in Reckon Customer Portal 0 Implemented

Would like to be able to choose to hide or delete inactive books

I setup a book for a client and then realised I had messed up the selections for chart of accounts etc - so I made this book inactive and setup another one... but now I would really like to Hide the inactive book so my client doesnt see it and get...
over 3 years ago in Reckon Customer Portal 3 Implemented

Change Button name from Cancel to Done

When you edit the settings of a book the button is named Cancel. While this doesn't undo anything (all the saving is done under the 3 options) it makes you think twice. How about renaming it to Done
over 4 years ago in Reckon Customer Portal 0 Implemented

Hide 'deactivated' books option

To help keep the R1 Portal dashboard / client list tidy, users should be able to hid deactivated books. This is also a parity feature with the old R1 provisioning page.
about 5 years ago in Reckon Customer Portal 0 Implemented

2 Factor Authentication

Implement a multi factor authentication on login for the portal. Must be optional, so switch on/off at portal user level.
over 5 years ago in Reckon Customer Portal 0 Implemented