Reckon Product Ideas

Make a difference by sharing your ideas with the Reckon product development team. Your votes will directly influence the product roadmap and help guide our products future direction.

Add Two Factor / Multi-factor Authentication

User authentication a code being sent by either Email or Text. If not already implemented.

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Jan 29 2019
  • New Idea
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  • Admin
    Jason Hollis commented
    February 01, 2019 00:50

    Hi and thanks for the idea. We enforce 2FA / MFA on single touch payroll as it is mandatory (from the ATO). We have had overwhelming feedback from our customers that they do not want MFA across the entire app. That said, we do believe there is a use case for our customers who DO want MFA, so we will at some point offer MFA to all customers, but as OPTIONAL only. Kind regards, Jason. 

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    February 15, 2019 02:24

    MFA is to time consuming

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    June 28, 2019 10:21

    Or preferable something the Microsoft or Google Authenticator.  I would have thought that MFA is mandatory in todays day and age.

  • Admin
    Jason Hollis commented
    July 01, 2019 05:19

    Hi Craig. MFA is actually not mandatory other than for Single Touch Payroll lodgements in Australia. As I noted in February we are looking to see if we make this optional, however given we only have 2 votes in 5 months we suspect (and what we have heard in interview sessions) that users find MFA too time consuming. Therefore we'll focus on other priorities at this stage. It's still a good idea though and one we want to do.

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    21 Jan 04:21

    I do not understand why MFA is not mandatory here, i understand now much of a headache it is, but would't it be more of an issue if a company lost all their data because they had not backed up and had a login password set to a simple password. there is so much information contained in reckon about employees of the company, financial information about the company and customer billing details.

    I understand that MFA is a headache and slows users down when trying to log in, but if someone hacks the system and changes all the payment information on invoices then what would be done from there?

    what security options are there, is there anything that actually enforces complex passwords for users?

    this is public and open on the internet.

  • Admin
    Jason Hollis commented
    22 Jan 04:40

    Hi Torian. We have commenced a project to bring MFA across all apps in our portal. Our intention is for the service to remain as 'Opt In' only (that is where the hard work is, not in the MFA itself). This will take some time as it is included in a much broader Reckon Portal enhancement. ** Note this idea has only had 2 votes to-date in 12 months.

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    05 Feb 00:30

    I'm not sure about the 2 votes for MFA on the online platform. I had asked about this quite a while ago and have been waiting for it to come in before we moved to the online product as we are currently using the desktop version. By the sounds of it I should have raised it directly more than once for my vote to be counted. I'm sure there are other people sitting back waiting for it to come in before moving to the online versions.