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Status Implemented
Workspace Reckon Customer Portal
Created by Guest
Created on Aug 9, 2020

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Update website STP help instructions

Trying to access STP

At the reckon STP help site: https://help.reckon.com/article/9g4mga8s9o#step_2 the following instructions appear, which seem totally confusing and illogical to me.

"Below is a step by step guide to get you ready to lodge STP reports to the ATO via your Reckon application.

Step 1

  1. Go to www.reckon.com

  2. Select Login > Reckon GovConnect STP

  3. Click Register for Free to create your Portal account

Detailed instructions for each Reckon product are HERE If you are a Reckon Accounts Hosted user, or a Reckon One user DO NOT create a new Reckon Customer Portal account and see the instructions mentioned above."

  • ADMIN RESPONSE
    Aug 27, 2020

    We have updated the page to provide more clarity. Thanks for the feedback.

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  • Admin
    Jason Hollis
    Reply
    |     Aug 10, 2020

    Thanks for flagging. We have 4 payroll products that use GovConnect for STP lodgements and some have slightly different flows, so we'll review and update to make clearer if we can.