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Status New idea
Workspace Reckon One
Categories Invoices & Bills
Created by Guest
Created on Dec 24, 2021

Allow Bank Account for Customers - create Bank Payment for Direct Credit refunds

Problem: Inability to refund a Customer who pays by direct credit to your bank account via the Bank Payments ABA file.

Solution: Allow Customers to have an associated Bank account.

Current Workflow: [1] Create Customer Adjustment Note (CAN) for refund; [2] Add customer Bank details to internet banking and manually create refund from there.

Intended Workflow: [1] Create Customer Adjustment Note (CAN) for refund; [2] Create ABA file in Bank Payments; [3] Upload ABA to internet banking to create refund credit.

Detailed Description:

Amongst "Contacts" - only Suppliers (& Super Funds) have ability to add a Bank Account, because the expectation is that you will only pay money to Suppliers. However, if you want to refund a Customer by direct credit, there is currently no way to do so directly from Reckon One.

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