Reckon Product Ideas
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Please note all new ideas remain hidden from public view until reviewed by our team.


Announcement: September 2023

We are currently well underway building our next-gen user interfaces, starting with Payroll web and mobile (released), Invoices mobile (released) and soon, advanced Payroll, Reckon Mate enhancements, and Time web.

Where appropriate we'll add features from the Product Ideas Portal to both old and new interfaces, or, where new is replacing old, we'll add to the new range only.

Thank you for your patience - whilst we understand building new interfaces and products takes longer than adding a feature, we are certain the new designs will ultimately provide a better experience for all our customers.

Regards,
The Reckon Product Team


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Status Unlikely to be implemented
Workspace Reckon One
Categories Invoices & Bills
Created by Guest
Created on Oct 7, 2021

RELATED IDEAS

"From" name in email should be less spammy

The current "from" in emails looks highly dodgy. I can't email clients direct from Reckon because a) it goes to the Spam box and b) they don't think it looks authentically from me because of the spammy "from" name.

Attached is how it shows up in the inbox.

Please make this something much more normal!

Screen Shot 202...
Screen Shot 2021-10-07 at 1.28.45 pm.png
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Screen Shot 2021-10-07 at 1.28.45 pm.png
  • ADMIN RESPONSE
    Oct 8, 2021

    Hi Lara. We get this question a bit. Unfortunately it's not an easy solve as this is how the majority of cloud accounting apps send emails as we use an email service, rather than your email client (unlike our desktop applications). We have been whitelisted regarding DMARC so our emails shouldn't end up in someones spam. This is likley not because of the senders domain, but the content / wording of the email.

    In the future we'd like to integrate back to our users email account, however every time we look at this, the question is, so we just do google and microsoft? What about users on other services. As I said, it's a tuff one to solve, for everyone.

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  • Guest
    Reply
    |     Aug 5, 2022

    Better yet, Reckon should allow their customers the choice to use bulk mail via Sendgrid (the current default), or the customer's own SMTP credentials. Using the customer's own SMTP means the email is much much more likely to actually get through, instead of being hung up as spam.

1 MERGED

Fix email issues where they go to a receivers SPAM

Merged
Fix the issue where invoices, statements and estimates are going straight to customers junk email folder.
about 2 years ago in Reckon One / Basics (core) / Invoices & Bills 1 Unlikely to be implemented