RELATED IDEAS
Report showing invoices and other forms that have been emailed
It would be handy to be able to print a report showing all invoices, estimates, sales orders, payslips etc... emailed for a period. Either day or week. I have had issues with customers saying they have not received invoices.
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ADMIN RESPONSENov 30, 2020
We are pleased to announce the release of this feature. The supporting help article is available here: https://help.reckon.com/article/3jvwdx1ths
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have an email sent section on the home page to check if emails have been sent or returned.
All emails that have been sent need to be checked that they have gone & not returned for any reason. It would be very helpful in making sure customers/employees have received their invoices/payslips. Any emails sent should be able to look up t...
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Confirmation that email has been sent
Being able to see whether an email has sent when sending Purchase orders or invoices from reckon accounts online would be very useful. It would benefit us as we would be able to see if a purchase order/invoice has been delivered to the supplier/cu...
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Hi Derek. I can clarify this for you. This idea relates to Reckon Accounts Hosted only. Anyone who subscribes to the idea is notified, and I can see you are subscribed and that's why you were notified. This is not a feature for desktop as your own mail server can report on the status of an email. Whereas for Reckon Hosted, all mail is sent by Reckon's mail server and hence why this report was required. I hope that clears this up.
Thank you
Hello
It would appear that this only applies to Hosted so why is it being sent to your desktop customers? Or are you planning to include it in desktop too?
Kind regards
Dereck Wetherall
This mailbox is no longer active. Please send all future correspondence to admin@bellrise.com.au
Hi Chris, I am glad you mentioned that as this is part of our investigation, but also proving the hardest to solve. But yes.. we want to solve this for you and are testing several options to achieve that.
Great job Jason
Would it be possible to include if an email has bounced . Often we receive
wrong email addresses or been entered with a typo .
Kind Regards
*Chris Kovac*
Or a notice if they have bounced back for any reason! We had a customer that wasn't receiving them. After a while we realised we had written the email wrong.
When I send an email, I would like too check all information is correct and add a message for my customer before sending.
Hi - that comment was from another user (Tanya) - however my understanding is this will be a report for all emails sent.
Question to Jason Hollis re his comment that" Any emails sent should be able to look up to see the status."
Is this on the "to be emailed" tab at the bottom of the invoice or is there the ability to have a report of all" emails sent" within Reckon?
This would be great to have. It is so hard if a customer says they haven't received an invoice and you know it has been sent but no proof
It would be great if it would show that emails have been sent and the date and time sent, also if the email address was incorrect it would behelpful if it let you know.
From Tanya; 5-Oct-2018 (Ref RAB-I-218)
All emails that have been sent need to be checked that they have gone & not returned for any reason. It would be very helpful in making sure customers/employees have received their invoices/payslips.
Any emails sent should be able to look up to see the status.