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Reckon Product Ideas
Make a difference by sharing your ideas with the Reckon product development team. Your votes will directly influence the product roadmap and help guide our products future direction.

Please note all new ideas remain hidden until reviewed by our team.


Announcement: May 2022
We are currently well underway building our next-gen user interfaces, starting with Payroll (already released) and soon, Invoices and Time. Where appropriate we'll add features from the Product Ideas Portal to both old and new interfaces, or, where new is replacing old, we'll add to the new range only. Thank you for your patience - building new interfaces and products takes a lot longer than adding a feature, however we are certain the new designs will ultimately provide a better all-round user experience for all our customers.

Regards,
The Reckon Product Team


Status Planned
Created by Guest
Created on Oct 2, 2020

Make it easy for customers to pay themselves if a payment is missed

I recently got a new credit and so my monthly payment declined. I found out when my account was frozen and then saw the emails from Reckon in my junk folder. I then tried to pay by credit card but could not find anyway to do this easily. It should be easy for customers to pay your account.

  • ADMIN RESPONSE
    Oct 8, 2020

    We are in the process of replacing our billing system which will allow a lot more flexibility around payments, including bank account debits. This is a 12 month project and should be completed by the middle of 2021, with some reckon product users (Elite, Docs) seeing changes starting from January 2021.

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  • Guest
    Oct 24, 2020

    It should be possible to change the payment details of reckon fees easily. I will have exactly the problem above at my next payment cycle as I have a new credit card.