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Status Planning to do
Workspace Reckon Customer Portal
Created by Guest
Created on Oct 2, 2020

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Make it easy for customers to pay themselves if a payment is missed

I recently got a new credit and so my monthly payment declined. I found out when my account was frozen and then saw the emails from Reckon in my junk folder. I then tried to pay by credit card but could not find anyway to do this easily. It should be easy for customers to pay your account.

  • ADMIN RESPONSE
    Oct 8, 2020

    We are in the process of replacing our billing system which will allow a lot more flexibility around payments, including bank account debits. This is a 12 month project and should be completed by the middle of 2021, with some reckon product users (Elite, Docs) seeing changes starting from January 2021.

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  • Guest
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    |     Oct 24, 2020

    It should be possible to change the payment details of reckon fees easily. I will have exactly the problem above at my next payment cycle as I have a new credit card.