I recently got a new credit and so my monthly payment declined. I found out when my account was frozen and then saw the emails from Reckon in my junk folder. I then tried to pay by credit card but could not find anyway to do this easily. It should be easy for customers to pay your account.
We are in the process of replacing our billing system which will allow a lot more flexibility around payments, including bank account debits. This is a 12 month project and should be completed by the middle of 2021, with some reckon product users (Elite, Docs) seeing changes starting from January 2021.