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Status Unlikely to be implemented
Workspace Reckon One
Categories Reports
Created by Guest
Created on Feb 5, 2020

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Fix the Mail Server so its not treated as a SPAM Server

Several times my emails (invoices) sent via the email server are being classified as Spam on the client's email service due to the email-reckonone@reckon.com sub address.

  • ADMIN RESPONSE
    Feb 8, 2020

    Our email service follows the DMARC email authentication policy. See https://dmarc.org/

    Unfortunately bulk mail services such as those in online accounting systems can sometimes become blacklisted by an ISP. If you could contact our support and advise what ISP your clients are with, we can investigate.

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  • Guest
    Reply
    |     Aug 5, 2022

    Please add a vote to CORE-I-1039:


    https://ideas.reckon.com/ideas/CORE-I-1039

  • Guest
    Reply
    |     Aug 5, 2022

    Better yet, Reckon should allow their customers the choice to use bulk mail via Sendgrid (the current default), or the customer's own SMTP credentials. Using the customer's own SMTP means the email is much much more likely to actually get through, instead of being hung up as spam.