Reckon One allows users to add a custom logo to estimates and invoices. The logo does have to meet a set criteria in terms of size and dimensions.
When a logo does not meet these criteria, the logo cannot be used but Reckon One does not advise of this. Instead, the logo looks to have been accepted until you generate a PDF.
When the PDF is generated, no logo is added. And when you go back to check the custom logo setting, it has reverted back to default state.
This ideas is to add some sort of error or warning when the logo is uploaded to advise the logo cannot be used. This could save users time and frustration.