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Status Already exists
Workspace Reckon Accounts Business
Categories Desktop & Hosted
Created by Guest
Created on Dec 1, 2021

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Have the Option to Auto Remove Overdue Stamp

Currently any invoices with terms that are over 7 days will automatically come up with an Overdue Stamp if invoice is not emailed the same day as it is created. I rang Reckon help about this issue and was given instructions to make the due date 365 days!! Can't run a profitable business with 365 day term!

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  • Admin
    Jason Hollis
    Reply
    |     Jan 10, 2022

    Thanks for getting back to me. Yes I have advised the support manager and his team. Thank you again for bringing this to our attention.

  • Guest
    Reply
    |     Dec 6, 2021

    Thanks for your help Jason. When my QB's was first set up it was done without putting in a "Due Date" which wasn't an issue until the upgrade however I'm glad that the issue was simple. I hope that your Support Staff also know about this simple fix?

  • Admin
    Jason Hollis
    Reply
    |     Dec 3, 2021

    Update: Reckon support has been in contact and created an invoice without the noted issue. The customer will monitor this invoice and advise if the overdue stamp appears prior to the due date being reached. Reckon support have updated the help article that notes the 365 day term as a workaround to removing the overdue stamp. Ref: https://help.reckon.com/article/3qsb33dhcj-kba-5745-configuring-your-invoice-template-for-overdue-stamp

  • Guest
    Reply
    |     Dec 2, 2021
    Thank you Jason, much appreciated. It's very frustrating so I'll gladly accept any help to rectify thus.
  • Admin
    Jason Hollis
    Reply
    |     Dec 2, 2021

    Hi. I have been unable to replicate this issue so have sent to our tech support lead for comment. Certainly you cant change terms as a workaround so it's likely a senior technician will contact you to determine the issue.