Reckon Product Ideas
Make a difference by sharing your ideas with the Reckon product development team. Your votes will directly influence the product roadmap and help guide our products future direction.
Please note all new ideas remain hidden from public view until reviewed by our team.
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Announcement: September 2023 We are currently well underway building our next-gen user interfaces, starting with Payroll web and mobile (released), Invoices mobile (released) and soon, advanced Payroll, Reckon Mate enhancements, and Time web. Where appropriate we'll add features from the Product Ideas Portal to both old and new interfaces, or, where new is replacing old, we'll add to the new range only. Thank you for your patience - whilst we understand building new interfaces and products takes longer than adding a feature, we are certain the new designs will ultimately provide a better experience for all our customers. |
Implementing an SMTP send option means Reckon can use the credentials the customer supplies to them, and then effectively the email management becomes the customer's problem, not Reckons.
Emails will be stored in the customer's email account, with date/time etc
Emails will be sent from the customer's own, legitimate email address (much more likely to get though)
Reckon's customers can choose if they want to send via Sendgrid or their own mail platform at will
Less hassle for everyone, and it's a build it once interface. The SMTP data gets encrypted and stored in the same database as the company's other data, error handling can be added to the "View History" function on the invoice or template to help the Reckon CSRs or the end user.
Win win really
Hi Peter. Thanks for clarifying. I have re-categorised to 'hosted only'. We have looked at integration back to your own hosting, as well as the major providers like Google and Microsoft, but when we surveyed our customers, the breadth of providers was overwhelming. We use an email service that is whitelisted for DMARC, and its the same process used by pretty much all of the cloud accounting providers. That said, we've kept our findings from a couple of years ago and haven't ruled out an STMP integration, but we'll probably tackle this when we have consolidated our range so it's a 1-product job rather than 3. Long story short, the idea is sound, just not feasible for us at the moment.
Hi Peter, we note you categorised this as 'desktop and hosted'. As desktop does allow SMTP can we assume you are using Reckon Accounts Hosted?