Every year when we update Reckon the dictionary is reset and i have to add all the words i have added during the year.
This is a known issue which is generally caused by environmental (local) constraints that we have not been able to overcome due to the multiple causes involved.
Prior to the next upgrade please follow these simple instructions: https://help.reckon.com/article/99nt103f9y
Enable the dictionary to be exported to excel, modified and reimported .