Reckon Product Ideas

Make a difference by sharing your ideas with the Reckon product development team. Your votes will directly influence the product roadmap and help guide our products future direction.

Please note all new ideas remain hidden until reviewed by our team.

Change IRD login page

The Inland Revenue Department login page is no longer static so using a direct link to login generates an error on the website. Simply opening a window to the main IRD website home page should be what happens.

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Oct 5 2020
  • Under Consideration
  • Oct 8, 2020

    Admin response

    Thanks for letting us know. We'll look into this ASAP.

  • Attach files
  • Admin
    Jason Hollis commented
    12 Oct 05:53am

    We have checked desktop and hosted by exporting the payday file and both go to the login screen. We are also using this re-direct:

    or for the 2019 version:

    They are going to the correct login screens. Maybe see if you are getting the correct login using these links directly. If not the issue might be locally.

    I have also checked with tech support and its not a known issue.

    Please also let us know the following:

    • Are you using desktop or hosted?

    • What version?

    • Just confirming this is the payday file and not new/departed employees?

  • Admin
    Jason Hollis commented
    12 Oct 05:30am

    OK great. Thanks for that. I have forwarded to the team to take another look.

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    11 Oct 07:39pm

    Hi Jason, it's just the page that automatically comes up after exporting

    the payday filing file.

  • Admin
    Jason Hollis commented
    9 Oct 04:10am

    Thanks for that. Apologies for the confusion - I was actually after the area in Reckon Accounts where you are selecting that link, or where you are sent to the IRD login. Cheers.

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    8 Oct 06:59pm

    When I log in I get the following message. It's because the static login page no longer works. The login page is accessible off the home page of the IRD website and it generates a new URL each time. I assume there were some issues with bots or something which is why they switched from a static login URL.

  • Admin
    Jason Hollis commented
    8 Oct 05:22am

    Hi. Can you possibly send us a screenshot of the link you are using. We have tested a couple of links and they are going to the portal login as expected. Many thanks, Jason.