RELATED IDEAS
Adjustment notes should be able to be applied across multiple jobs for one customer, not just one job.
Currently an adjustment note can only be raised and applied against one customer job. This creates a major problem where the value of an adjustment note is larger than any one invoice raised for this customer. In order to allocate the adjustment note, it has to be manually split across multiple jobs and re-entered as multiple adjustment notes, one for each customer job. A much better approach would be to be able to enter an adjustment note against the customer, which can then be applied to multiple jobs / invoices for this customer.
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ADMIN RESPONSEMar 4, 2020
Hi. We have taken a quick look into the code and we feel this may not be possible to address due to the underlying architecture of the product. That said we have added a task to review. Please note any changes will not make the 2020 release as we have signed off on final testing.
In the meantime we have spoken to our accredited partners and they handle this problem differently.
1. Create a BANK account called "Accounts in credit" (some use sub-accounts for each major supplier if needed).
2. Refund the credit to this bank account.3. Pay each outstanding invoice from this account.
Note: Using the parent (Customer) you can assign payment to invoices WITH or WITHOUT jobs (see above).
4. Review your bank register. The movements will cancel out the account balance.
** Our partners also noted that your accountant may also want to journal a balance for each supplier to your creditors GL at year end.
Please see updated admin response above.
This issue is causing us major problems every time we receive payments from large retailer customers with many stores. Each store is set up as a job under the parent customer, but rebate credits are issued to the parent customer. We need this fixed ASAP. Thanks.
Apologies > I have done some further testing today and there is an issue - let me work on a workaround that should be less painful. We aren't completely happy with how Intuit coded 'credits' all those years ago as we found some issues when working on the Customer Receipt feature for this years release so we'll see what we can do for this issue as well when we re-visit for next year.
This is a copy of the Reckon help window relating to this:
You can only apply credits that were issued for the same customer and job as the invoice or billing statement. If the credit was issued for a different job or only for the parent customer (without a job designation), the credit cannot be applied to the invoice or billing statement you chose in the Receive Payments window.
Please advise whether this can be changed to allow a credit for the parent customer to be used across multiple jobs for this customer.
I have been advised by Reckon Tech Support that this cannot be done. Please advise how this can be done.