I shouldn't have to wait for 30 minutes on hold to cancel a subscription to one of your services.
To deactivate online subscriptions for Reckon One or Reckon Cloud POS, see our help document https://help.reckon.com/article/jkxqpraah0
For Reckon Accounts Hosted go to Control Panel > Mange Users > Select the User and click Disable ** The user will loose access straight away.
For all other products contact our customer service number: