Show support tickets in top RHS menu bar. this is std for all other cloud apps I use.

feature should

• allow new tickets to be lodged and a resulting notification to appear in notifications

• show current status of all tickets, active at the top along with its latest update from support (sortable)

• ability to add comments/updates in active tickets

• provide the ability to close along with reason for closing (suggest close reason is mandatory)

• each non-active tickets listed should link to its comments, rather than show the comments (neater UI) etc

• feature should be accessed via

  • in new menu item on top RHS menu bar near help/notifications icon

  • notifications or

  • as a drop-down option in the help menu option or