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Announcement: September 2023
We are currently well underway building our next-gen user interfaces, starting with Payroll web and mobile (released), Invoices mobile (released) and soon, advanced Payroll, Reckon Mate enhancements, and Time web.
Where appropriate we'll add features from the Product Ideas Portal to both old and new interfaces, or, where new is replacing old, we'll add to the new range only.
Thank you for your patience - whilst we understand building new interfaces and products takes longer than adding a feature, we are certain the new designs will ultimately provide a better experience for all our customers.
Firstly it would be an advantage if once we had logged into Reckon One, we were able to stay logged in. For many businesses there is no security issue and it should be something the user can change even if the default is a timed log out.
Secondly the login process itself is ridiculously clumsy, it should be a single page/single click login, having to reload to login, then be taken to a login page, enter details, then be taken to a page to select my service, when I only have one, and then click on that to get to my actual Reckon One home page is crazy.
May 31, 2022
Hi Rick. Our timeout is 12hrs. I'll get support to contact you as it sounds like you are experiencing shorter logout periods? This shouldn't be happening.
Answering the second part of the question first, the login process is very clumsy, we agree, but the good news is we are working on a completely new login experience which will take effect starting July (with our payroll app) and then roll into other apps through the second half of the year, including Reckon One.
Answering the first part of the question, it is industry best practice to have an automated timeout where "sensitive" data may exist. This is to protect yourself, and Reckon. You will find this is common in accounting software, and in fact some of integration partners (add-ons) insist we have a timeout or they will not connect to us.
Some information, like employee data, is obviously sensitive and we have some pretty tight gov restrictions on login and timeout requirements. If you don't hold TFNs and DOBs etc.. then other information, such as your customer's details, can be deemed a privacy breach is those details are compromised.
It is for this reason we must enforce a timeout, but as I said, it should be every 12hrs, so we'll be in touch.