Please note all new ideas remain hidden from public view until reviewed by our team.
Announcement: September 2023 We are currently well underway building our next-gen user interfaces, starting with Payroll web and mobile (released), Invoices mobile (released) and soon, advanced Payroll, Reckon Mate enhancements, and Time web. Where appropriate we'll add features from the Product Ideas Portal to both old and new interfaces, or, where new is replacing old, we'll add to the new range only. Thank you for your patience - whilst we understand building new interfaces and products takes longer than adding a feature, we are certain the new designs will ultimately provide a better experience for all our customers. |
Hi Keith, since we closed this product idea the ATO have enforced a 15 minute timeout on all accounting/payroll cloud products, including Reckon One. The industry has been in consultation with the ATO since, as the timeout window is just way too small. The ATO have agreed to lift the timeout to 30 mins, and we will make this change as soon as we can.
My timeout used to be several hours but just in the last few months it has logged out by the time I've made a coffee . It's a pain in the bum!
Unfortunately we cant remove auto-timeout.. if we want to stay connected to the likes of the ATO that is. I understand why you'd want to though. Wait for the new login and hopefully it will make it less intrusive ** Note the new login will also play nicely with password managers, so that should help as well.
Hi, thanks for the quick response, that is good news about the better login process.
I realise why many organisations would want an auto log out and I would expect that to be the default, but there would be many others like myself running small businesses with no emlployees have no need to be logged out and it would be nice if it were user adjustable.
At least it will be less of a PITA once the new login process is rolled out!